Return and Exchange Policy
At Brio, we always strive to provide you with an enjoyable and secure online shopping experience.
Terms of Returns and Exchanges:
Customers have the right to request a return or exchange within 7 days from the date of receiving the product.
The product must be in its original condition, unopened, and in its original packaging.
If the product has been opened, it cannot be returned or exchanged.
Shipping and delivery fees apply and will be calculated for all return and exchange processes.
Online orders cannot be returned or exchanged at physical branches.
Return & Exchange Mechanism for Our Online Store
How to Return a Product:
Contact our Customer Service and fill out the return request via:
We will send you a shipping label (waybill). You will then need to hand over the product to the designated shipping company.
The refund will be processed within a maximum of 14 business days after verifying the safety and condition of the returned product.
Order Cancellation and Modification:
The customer has the right to cancel or modify the order only if the order status is still "New" (جديد).
If the order is cancelled or modified while its status is "Ready" (جاهز) or "In Transit/Out for Delivery" (جاري التوصيل), the customer shall bear the shipping fees and the waiting time until the shipment returns to our warehouse. Consequently, the cancellation and refund procedures will be completed within a maximum of 14 business days.
Brio Store reserves the right to change or modify the designated shipping company after the customer places the order.
Technical Errors Disclaimer:
In the event of a technical error on the website or within one of the discount codes, the store reserves the right to cancel the order, issue a full refund of the amount paid, and return it to the customer's account.
Contact Us:
To serve you better, please make sure to contact us using the same mobile number from which the order was placed. If you contact us from a different number, we regret that we will not be able to serve you.
